Support
When you join Old Havana Casino, you're never alone on your gaming adventure. Our dedicated support team stands ready to assist you with any questions or concerns, day or night.
Always Available, Always Helpful
Our professional support staff operates around the clock, ensuring that whenever you need assistance, a friendly voice is just moments away. Whether it's 2 PM or 2 AM, our team is ready to jump in and help with account issues, payment questions, or gameplay guidance.
Multiple Ways to Connect
Live Chat - Get immediate answers through our responsive live chat feature. Our agents typically respond within 60 seconds, making this perfect for quick questions while you play.
Email Support - For more detailed inquiries, reach out to support@oldhavanacasino.eu. Our team aims to respond to all emails within 2-4 hours.
Phone Support - Sometimes, nothing beats a direct conversation. Call our toll-free number for USA and Canada players: 1-888-222-3098. Our phone lines are staffed 24/7 with knowledgeable representatives ready to assist you.
Comprehensive Help Center
Before reaching out, you might find your answer in our extensive FAQ section. We've compiled solutions to the most common questions about:
- Account management
- Deposit and withdrawal methods (including ACH, Credit Cards, Neteller, and more)
- Bonus terms and redemption
- Game rules and strategies
- Technical troubleshooting
Specialized Assistance
Our support team includes specialists in various areas:
Payment Experts - Get guidance on using any of our payment methods, from credit cards to cryptocurrencies.
Bonus Advisors - Confused about a promotion? Our team can explain the details of any bonus offer, from our 200% welcome bonus up to $2,000 to our weekly cashback opportunities.
Technical Support - Experiencing game glitches or connection issues? Our tech team can help resolve these problems quickly so you can get back to playing.
Your Security Matters
Have concerns about account security? Our support team is trained to verify your identity properly while providing efficient assistance with password resets, account verification, and protecting your personal information.
We Value Your Feedback
Every interaction with our support team gives you the opportunity to provide feedback. This helps us continuously improve our service and tailor our assistance to better meet your needs.
Committed to Responsible Gaming
Our support team is also trained to provide resources for responsible gaming. If you ever need assistance with setting deposit limits or self-exclusion options, they can guide you through the process with respect and confidentiality.
At Old Havana Casino, we believe exceptional support is the foundation of an enjoyable gaming experience. When you need help, we're just a click or call away—ready to ensure your time with us is nothing short of excellent.