FAQ

Setting up an account at Old Havana Casino is a straightforward process. Visit our homepage and click on the 'Sign Up' button. You'll be prompted to fill in your personal details, such as name, email, and preferred currency (USD). After completing the registration form, you'll receive a confirmation email. Follow the link in the email to verify your account and start playing. Remember, our customer support team is available to assist you should you encounter any issues.

Old Havana Casino offers a variety of bonuses to enhance your gaming experience. Key promotions include: $50 No Deposit Free Chip (code: HAVANA50FREE, 70x WR on Slots/Keno/Scratch Cards, 30 days); 250% Welcome up to $1,250 (WELCOME250, 40x Deposit+Bonus, min $25); 50 Free Spins (SPINHAVANA, 30x winnings); 100% Weekend Reload up to $500 (WEEKENDRELOAD, 35x, Fri-Sun, min $30); 15% Weekly Cashback (10x WR, automatic); $25 Loyalty Free Chip (LOYALTYCHIP, 50x WR). Most are non-sticky with max cashouts (e.g., $100 on ND). Check promotions page for latest terms.

Try games risk-free with our No Deposit offers, like $50 Free Chip using code HAVANA50FREE. Eligible for Slots, Keno, Scratch Cards; 70x wagering on bonus; valid 30 days; no min deposit; typical max cashout $100. Enter code at cashier during/after registration. Also, $25 Loyalty Free Chip (LOYALTYCHIP) for VIPs. Always read T&Cs for GEO/eligibility. Subscribe for updates on new codes.

Depositing and withdrawing funds at Old Havana Casino is simple and secure. We accept various payment methods, including Visa, MasterCard, Neteller, and more. To deposit, log into your account and navigate to the cashier section. For withdrawals, select your preferred method and follow the instructions. Processing times may vary depending on the method chosen, with some, like e-wallets, being faster than others. Always ensure your account details are up-to-date to avoid any delays.

Yes, Old Havana Casino is fully licensed and regulated to ensure a fair and secure gaming environment. We adhere to strict industry standards and utilize advanced security measures to protect player data and transactions. Our games are regularly tested for fairness, providing you with peace of mind as you enjoy our diverse gaming options.

Our dedicated customer support team is here to help you with any questions or issues you may encounter. You can reach us via email at support@oldhavanacasino.eu or call our toll-free number at 1-888-222-3098 for assistance. We are committed to providing prompt and effective support, ensuring your gaming experience remains smooth and enjoyable.

Old Havana Casino is powered by Real Time Gaming, a leading software provider known for its high-quality games and seamless user experience. This partnership allows us to offer a wide selection of games, including slots, table games, and more, all with stunning graphics and engaging gameplay. Our software ensures a reliable and exciting gaming experience, whether you're playing on a desktop or mobile device.